Agenda item

12.1

12.2

The Committee considered a report of the Strategic Director for Adult Care and Wellbeing which provided the Adult Social Care Complaints Annual Report 2022-3 for endorsement by Committee and an update regarding learning from feedback from individuals and carers.

RESOLVED UNANIMOUSLY: That the Adult Health and Social Care Policy Committee:-

1. Endorses the Sheffield Adult Social Care Complaints Annual Report 2022 – 2023 attached at Appendix 1.

2. Notes the Analysis of Complaints by Care Quality Commission Quality Statement attached at Appendix 2.

3. Endorses the Learning from Feedback Annual Report attached at Appendix 3. 4. Notes that engagement will be undertaken during 2024 with individuals and unpaid carers to continue to build our approach to learning from feedback and using this to inform service improvements and strategic developments.

5. Agrees that the Strategic Director Adult Care and Wellbeing providing six monthly updates on our learning from feedback and subsequent service improvements as an assurance to Committee that Adult Care and Wellbeing are continually learning from feedback.

12.3

The Committee noted the report.