Decision details

10.1

The Chief Operating Officer presented a report proposing a new Customer Experience Strategy and Digital Strategy to be delivered under the Future Sheffield Programme, the Council’s four-year transformation programme, which is aimed at improving service effectiveness and delivery across the organisation whilst creating a robust long-term financial plan for the Council.

10.2

RESOLVED UNANIMOUSLY: That Strategy and Resources Policy Committee:-

(a) approves the Customer Experience Strategy attached to the report at Appendix A; and

(b) approves the Digital Strategy attached to the report at Appendix B

10.3

Reasons for Decision

10.3.1

The Customer Experience Strategy and Digital Strategy are key pillars the Council’s four-year transformation programme, Future Sheffield, which is aimed at improving service effectiveness and delivery across the organisation whilst creating a robust long-term financial plan for the Council. The strategies will ensure an organisation wide approach to customer services and digital transformation. This will contribute to achieving the vision and priorities of the Council Plan.

10.4

Alternatives Considered and Rejected

10.4.1

The Council could choose not to have either a Customer Experience Strategy or a Digital Strategy. This has been rejected because the strategies are interlinked and together will contribute to successful delivery of the Council Plan through the Council’s four-year transformation programme, Future Sheffield.