Agenda item

Update on South Yorkshire Police 101 Service

Superintendent Paul McCurry, South Yorkshire Police, to report

Minutes:

7.1

The Committee received a report from Superintendent Paul McCurry which gave an update on the South Yorkshire Police 101 Service.  He reported that a new purpose built call centre had been established at Atlas Court, split into two sections, call handler in one and despatch in the other.  Superintendent McCurry stated that the existing system was 24 years old and that a new system would be in place by March, 2018.  He gave details of the average queue and waiting times and stated that, during the past eight weeks, there had been 1,568 calls per day, 50% of which were non-crime related.  He stated that approximately 18 people are reported as missing every day and a huge amount of time and resources were deployed finding them.

 

 

7.2

Members made various comments and asked a number of questions, to which responses were provided as follows:-

 

 

 

·                     A record of calls received was kept for 13 months.

 

 

 

·                     The new smart contact system will give the caller a range of options and improve waiting times.

 

 

 

·                     A large amount of nuisance calls were received by the 999 service.

 

 

 

·                     Police work was not predictable, it changed each and every day, which was why it was only possible to work on averages.

 

 

7.3

RESOLVED: That the Committee:-

 

 

 

(a)       notes the information now reported; and

 

 

 

(b)       requests South Yorkshire Police to send an invitation to all Councillors to attend a briefing at Atlas Court on smart contact and a demonstration of the new 101 system before it goes live.